Airport Transport Supervisor
Take a leading role in supporting students well-being.
Heathrow Airport, Gatwick Airport and St Pancras International Station
Role Overview
As an Airport/St Pancras Supervisor responsible for overseeing the arrival and departure of our students at an international airport or St Pancras International, you play a crucial role in ensuring their safety, security, and comfort. This position demands a keen eye for detail, strong organisational and communication skills, and a deep sense of responsibility. You will coordinate and manage all aspects of student transportation services at the airport and all airport staff and facilitate a smooth and stress-free experience for the children and their parents or guardians.
Skills You'll Gain
In this role you'll develop strong leadership and communication skills, build responsibility, and enhance organisational abilities through practical, hands-on experience working with international children in a fast-paced, multinational residential setting. You will also gain effective teamworking skills in a supportive, collaborative culture and acquire transferable skills that strengthen professional CVs for future career opportunities.
To view the full job details including Working Conditions download the Job Description
The Airport / St Pancras International Supervisor oversees student pick-ups and drop-offs at designated airports / station, warmly greeting arrivals, ensuring waiting times stay under 2 hours, and maintaining constant supervision for safety. They act as the main point of contact for staff, drivers, airlines, and unaccompanied minors (UMs), managing issues like delays, lost luggage, or immigration hold-ups while updating the Database Transport Scheduler and live flight / train info for Head Office transparency. Additional duties include leading communications via instant messaging groups, supporting new staff with training, coordinating briefings / debriefings, assisting with welfare needs, and demonstrating flexibility for extended peak-hour shifts to ensure smooth, secure transfers.
Additional, they follow guidelines outlined in the Airport / Eurostar Supervisor Handbook and as explained during your Induction.
About you
All staff are responsible for ensuring the smooth and efficient running of the centre while upholding the highest standards of safety and care.
We look for Team Members who are friendly, positive, and approachable, who remain calm and professional in all situations. Staff must be reliable role models with high personal standards, respect confidentiality and professional boundaries, work effectively as team players contributing to a positive environment, and fully embrace the Team Orange spirit.
Job Specific Personal Specification & Qualifications
To be suitable for this role, you are well travelled and familiar with general airport procedures, including arrivals, departures, security, and airline or Eurostar protocols. You are highly organised, responsible, and proactive, with strong problem-solving skills and the ability to anticipate and manage unexpected situations calmly to keep operations running smoothly. You communicate confidently with students, parents, staff, and external partners, and use your strong leadership skills to manage, motivate, and support on-duty airport staff. You stay composed under pressure in a fast-paced, high-stress environment, and your enthusiastic, friendly, and approachable manner helps create a welcoming atmosphere for students and colleagues. You are flexible and adaptable about working hours, including long or irregular shifts at peak times, and your caring, compassionate nature means you prioritise student welfare and wellbeing. You work both collaboratively and independently, consistently demonstrating reliability, professionalism, and a firm commitment to safeguarding and promoting student safety in line with relevant policies and procedures. Ideally, you have a good command of a European language such as French, German, Italian, or Spanish, and bring experience working with children or young people, preferably in an international or residential setting.
To Apply
All staff must be over the age of 18 and must have completed secondary school / college at least one year prior to joining us. This safeguarding measure is in place to protect both our students and our staff. Staff must be medically fit for their role; where necessary, reasonable adjustments will be discussed and made.
Are you enthusiastic about working with young people, committed to safeguarding, a strong team player, flexible about residential hours, appropriately qualified for your chosen role, and excited by a lively – and at times demanding – international summer school environment? If so, submit your application now. We look forward to hearing from you.
If you have any further questions or are not sure what role to apply for, please contact us at: recruitment@exsportise.co.uk
All staff must pass employment checks, including confirmation that they are not barred from working with children. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position with us. Working with Exsportise involves direct contact with vulnerable children and is exempt from the Rehabilitation of Offenders Act 1974.
