Airport Transport Supervisor
Take a leading role in supporting students well-being.
Heathrow Airport, Gatwick Airport and St Pancras International Station
Role Overview
As an Airport/St Pancras Supervisor responsible for overseeing the arrival and departure of our students at an international airport or St Pancras International, you play a crucial role in ensuring their safety, security, and comfort. This position demands a keen eye for detail, strong organisational and communication skills, and a deep sense of responsibility. You will coordinate and manage all aspects of student transportation services at the airport and all airport staff and facilitate a smooth and stress-free experience for the children and their parents or guardians.
Skills You'll Gain
In this role you'll develop strong leadership and communication skills, build responsibility, and enhance organisational abilities through practical, hands-on experience working with international children in a fast-paced, multinational residential setting. You will also gain effective teamworking skills in a supportive, collaborative culture and acquire transferable skills that strengthen professional CVs for future career opportunities.
To view the full job details including Working Conditions download the Job Description
The Airport / St Pancras International Supervisor oversees student pick-ups and drop-offs at designated airports / station, warmly greeting arrivals, ensuring waiting times stay under 2 hours, and maintaining constant supervision for safety. They act as the main point of contact for staff, drivers, airlines, and unaccompanied minors (UMs), managing issues like delays, lost luggage, or immigration hold-ups while updating the Database Transport Scheduler and live flight / train info for Head Office transparency. Additional duties include leading communications via instant messaging groups, supporting new staff with training, coordinating briefings / debriefings, assisting with welfare needs, and demonstrating flexibility for extended peak-hour shifts to ensure smooth, secure transfers.
Additional, they follow guidelines outlined in the Airport / Eurostar Supervisor Handbook and as explained during your Induction.
About you
All staff are responsible for ensuring the smooth and efficient running of the centre while upholding the highest standards of safety and care.
We look for Team Members who are friendly, positive, and approachable, who remain calm and professional in all situations. Staff must be reliable role models with high personal standards, respect confidentiality and professional boundaries, work effectively as team players contributing to a positive environment, and fully embrace the Team Orange spirit.
Job Specific Personal Specification & Qualifications
Well-travelled with familiarity of general airport procedures, including arrivals, departures, security, and airline/Eurostar protocols.
Organised and responsible, with effective problem-solving skills to handle unexpected situations calmly.
Proactive and able to anticipate issues before they arise, ensuring smooth operations.
Excellent communication skills, capable of engaging with people at all levels including students, parents, staff, and external partners.
Strong leadership skills, able to manage, motivate, and support on-duty airport staff confidently.
Able to maintain composure and perform well under pressure in a fast-paced, high-stress airport environment.
Enthusiastic, friendly, and approachable, helping to create a welcoming atmosphere for students and staff.
Flexible and adaptable attitude toward working hours, including readiness for long or irregular shifts during peak arrival and departure times.
Caring and compassionate nature, demonstrating empathy and attentiveness to student welfare and wellbeing.
Able to work collaboratively within a team and independently when required, showing reliability and professionalism at all times.
Commitment to safeguarding and promoting student safety, with an understanding of relevant policies and procedures.
Desired
Good command of European languages such as French, German, Italian, Spanish, enhancing communication with diverse student groups.
Experience working with children or young people, ideally in an international or residential setting to understand their needs and welfare.
To Apply
Are you enthusiastic about working with young people, committed to safeguarding, a strong team player, flexible about residential hours, appropriately qualified for your chosen role, and excited by a lively – and at times demanding – international summer school environment? If so, submit your application now. We look forward to hearing from you.
If you have any further questions or are not sure what role to apply for, please contact us at: recruitment@exsportise.co.uk
All staff must pass employment checks, including confirmation that they are not barred from working with children. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position with us. Working with Exsportise involves direct contact with vulnerable children and is exempt from the Rehabilitation of Offenders Act 1974.
