Welfare Manager
Take a leading role in supporting students well-being.
All Camp Locations
Role Overview
As a vital member of the Senior Management Team, and DDSL, the Welfare Manager takes a leading role in all safeguarding matters and assumes a pivotal role in cultivating a wholesome and inclusive environment that supports the students' physical, emotional, and social development. Responsibilities encompass the implementation of policies fostering a supportive atmosphere, addressing welfare concerns, and offering support to students and staff to ensure a positive and enriching summer experience. Leading a team of Medical Officers, House Parents, and other support staff, the Welfare Manager prioritises the students' safety, welfare, and enjoyment throughout their stay.
SAFEGUARDING ACCOUNTABILITIES:
To be part of the safeguarding team and take a lead role in implementing Exsportise's safeguarding and child protection policies and procedures: ensuring all safeguarding and child protection issues concerning children and young people are responded to appropriately.
To be the nominated Deputy Designated Safeguarding Lead (DDSL), providing cover for the Centre Manager when they are unavailable, ensuring all concerns are followed up and recorded and where necessary elevated to the appropriate person or organisation. To assist the DSL with online safety and filtering working closely with the centre’s IT providers (whether internal or external). If not already qualified, training will be provided to make sure staff have the appropriately knowledge.
To ensure all staff and group leaders understand the safeguarding and child protection policy and procedures and know what to do if they have concerns.
To receive and record information from individuals expressing concerns about any of our students. Together with the Centre Manager, take a proactive role in addressing information that might raise child protection concerns, including situations where an adult associated with Exsportise may pose a risk to children and young adults. This involves assessing and clarifying the information, making necessary referrals to statutory child protection agencies, and maintaining communication with these agencies, sharing and receiving pertinent information.
WELFARE ACCOUNTABILITIES:
Together with the Centre Manager, be responsible for all staff and students' overall safety, welfare and behaviour, including discipline, during their time at your centre. Ensure that rules are followed at all times and according to the Exsportise rules.
To deputise for the Centre Manager and House Parents when they are not available or on-site.
To manage student feedback, including its completion, analysis, logging and addressing negative feedback.
To monitor mealtimes to ensure students are in attendance, are eating well and are integrating well with other students.
To ensure that all risk assessments and fire drills are carried out as necessary and that any Health & Safety issues are dealt with and recorded.
To provide guidance to House Parents and any staff on general welfare and provide support when issues arise
To ensure the House Parents run their houses competently, are present in houses at given times and carry out their duties as required (e.g., house meetings, fire drills, etc). Ensuring that House Parents run regular welfare checks with all students in their boarding house and that any actions are taken and followed up.
To help oversee student arrivals and departures from the centre and ensure students settle in and are reminded to contact home.
To lead the Welcome Meeting with the Centre Manager to ensure students and staff get to know you, understand and follow Exsportise rules and procedures.
To be a visible presence around camp, especially during meal and break times.
Together with the Centre Manager, Administrators and House Parents to liaise with school domestic and maintenance staff about any issues
To review accidents and take appropriate measures to prevent recurrences.
To coordinate any necessary communication between parents, agents, Head Office and students and ensure Head Office is kept up to date with any issues.
MEDICAL ACCOUNTABILITIES:
To ensure exemplary medical care is available to students and staff by managing and overseeing the Medical Officers. In the absence of a Medical Officer, attend to minor ailments (e.g. coughs, colds, sore throats) and dispense prescribed medications following doctor’s written instructions.
To ensure relevant students carry any lifesaving medical devices, like inhalers and epi-pens etc, with them at all times.
STAFFING ACCOUNTABILITIES:
To ensure all latecomers receive a “late starter” induction.
To participate in any performance management procedures alongside the Centre Manager.
To pay particular attention to new staff members and provide additional support where needed in their early professional growth and development.
To assist Events Managers with the coordination of evening events staff
To ensure Events Managers have set up activities for students to join during daytime breaks and for students departing late / arriving early on weekends.
About you
All staff are responsible for ensuring the efficient operation of the centre. Our top priority is the safety of children and maintaining the highest standards. We require staff members to exhibit high personal standards and to be friendly, positive, and approachable while maintaining a professional and calm demeanour. Staff should be adept at handling sensitive situations, adhering to confidentiality and data protection guidelines, serving as good role models, maintaining professional boundaries and contributing to a positive summer school environment.
We look for Team Members who are/have: (Personal Specification & qualifications)
Minimum 2 years’ experience in a pastoral / welfare role
Valid Advanced Safeguarding (formerly Level 2) certificate
Valid HSE-recognised First Aid certificate
Valid “Administration of medication in schools” certificate (can be provided by Exsportise)
A working knowledge of Boarding schools’ national minimum standards
Excellent communication skills with people of all levels, enthusiastic and friendly
Excellent leadership skills, be able to manage, develop, motivate and support all staff and able to set high standards
Highly organised and responsible with excellent time management skills
Independent thinking and ability to problem-solve
Flexibility and ability to deal well with pressure and to multi-task
Professionalism: being of smart appearance appropriate to the role and using appropriate language
Flexible and adaptable approach to working hours
DESIRED: Experience of working in a residential environment, ideally with international students.
Ways we support our Medical Officers:
Paid, job-specific training before student arrival (induction programme)
3-day First Aid qualification (if not already completed)
On-going support from our Head Office, and Centre Manager - who will have daily check-ins and help you. We will also have meetings beforehand to support your progress
Fully paid Enhanced DBS check
CPD and appraisals
Wellbeing initiative - 24/7 Welfare and Medical support
All meals and accommodation included
Continual support for all staff from the Head Office Team, both on-site and via phone/email
Safeguarding and prevent training
Supportive team working environment
To Apply
SAFEGUARDING ACCOUNTABILITIES:
To be part of the safeguarding team and take a lead role in implementing Exsportise's safeguarding and child protection policies and procedures: ensuring all safeguarding and child protection issues concerning children and young people are responded to appropriately.
To be the nominated Deputy Designated Safeguarding Lead (DDSL), providing cover for the Centre Manager when they are unavailable, ensuring all concerns are followed up and recorded and where necessary elevated to the appropriate person or organisation. To assist the DSL with online safety and filtering working closely with the centre’s IT providers (whether internal or external). If not already qualified, training will be provided to make sure staff have the appropriately knowledge.
To ensure all staff and group leaders understand the safeguarding and child protection policy and procedures and know what to do if they have concerns.
To receive and record information from individuals expressing concerns about any of our students. Together with the Centre Manager, take a proactive role in addressing information that might raise child protection concerns, including situations where an adult associated with Exsportise may pose a risk to children and young adults. This involves assessing and clarifying the information, making necessary referrals to statutory child protection agencies, and maintaining communication with these agencies, sharing and receiving pertinent information.
WELFARE ACCOUNTABILITIES:
Together with the Centre Manager, be responsible for all staff and students' overall safety, welfare and behaviour, including discipline, during their time at your centre. Ensure that rules are followed at all times and according to the Exsportise rules.
To deputise for the Centre Manager and House Parents when they are not available or on-site.
To manage student feedback, including its completion, analysis, logging and addressing negative feedback.
To monitor mealtimes to ensure students are in attendance, are eating well and are integrating well with other students.
To ensure that all risk assessments and fire drills are carried out as necessary and that any Health & Safety issues are dealt with and recorded.
To provide guidance to House Parents and any staff on general welfare and provide support when issues arise
To ensure the House Parents run their houses competently, are present in houses at given times and carry out their duties as required (e.g., house meetings, fire drills, etc). Ensuring that House Parents run regular welfare checks with all students in their boarding house and that any actions are taken and followed up.
To help oversee student arrivals and departures from the centre and ensure students settle in and are reminded to contact home.
To lead the Welcome Meeting with the Centre Manager to ensure students and staff get to know you, understand and follow Exsportise rules and procedures.
To be a visible presence around camp, especially during meal and break times.
Together with the Centre Manager, Administrators and House Parents to liaise with school domestic and maintenance staff about any issues
To review accidents and take appropriate measures to prevent recurrences.
To coordinate any necessary communication between parents, agents, Head Office and students and ensure Head Office is kept up to date with any issues.
MEDICAL ACCOUNTABILITIES:
To ensure exemplary medical care is available to students and staff by managing and overseeing the Medical Officers. In the absence of a Medical Officer, attend to minor ailments (e.g. coughs, colds, sore throats) and dispense prescribed medications following doctor’s written instructions.
To ensure relevant students carry any lifesaving medical devices, like inhalers and epi-pens etc, with them at all times.
STAFFING ACCOUNTABILITIES:
To ensure all latecomers receive a “late starter” induction.
To participate in any performance management procedures alongside the Centre Manager.
To pay particular attention to new staff members and provide additional support where needed in their early professional growth and development.
To assist Events Managers with the coordination of evening events staff
To ensure Events Managers have set up activities for students to join during daytime breaks and for students departing late / arriving early on weekends.
